Contact

Talk to us

Thurlex is a small family business in California. When you email us, one of us reads it — there is no ticket queue and no script.

Email: alex@thurlex.com — this is the only way to reach us right now, no phone line.
Address: 3101 Park Boulevard, Palo Alto, CA 94306, United States

We check email weekdays, 9am–5pm Pacific. We're a two-person team, so give us a day or two — every message gets a real reply, no autoresponder.

Warranty claims

Send these to alex@thurlex.com with your order number and photos of the problem in the first message — it saves a round trip. See the Limited Warranty for what is covered and what is not.

Order and shipping questions

Include your order number. Rates, timelines and where we can ship are on the Shipping page.

Returns

Seven days, no restocking fee. Start one from the Returns & Refunds page.

Choosing a tool

If you are stuck between two multitools, email us and say what you will be doing with it. We would rather sell you the right one than the expensive one.